What happens if my tenant doesn’t pay their rent?

We have a no tolerance rent arrears policy.We pride ourselves in our careful tenant qualification and screening processes. Applications are approved ONLY on the grounds that we are confident that the rent will be paid on time. However, a minority of tenants still get behind in their rent, despite all of our tenant screening procedures. We have sophisticated systems in place to minimise arrears including phone, SMS, email and letter-based reminders.

How long will it take to lease my property?

The time needed to lease your property varies with market conditions. We market your property as soon as we receive notice that the existing tenants are vacating. Generally, we can arrange viewing times with the existing tenants’ agreement and secure a new tenancy prior to the existing tenants vacating. This ensures minimum vacancy between tenancies.

How do you get the best Tenants for my property?

Like you, we want the best possible tenant for your property.

To make sure that happens, we:

  • Request and check all photo identification
  • Verify employment
  • Verify rental history and/or ownership of property
  • Perform multi agency credit checks on all tenants applying for the property
  • Match the best possible tenant for your property’s character and location. Tenants who get on well with their neighbours are likely to remain longer in your property!
  • Present only the best application(s) for your final decision.

How much bond do you charge?

We give you the option when signing your management agreement with Maintain Property to charge 3 or 4 weeks bond. However we recommend 4 weeks.

Do you undertake methamphetamine testing on your properties?

We strongly recommend having your property tested before a new tenant moves in and then in between each tenancy.

There are two main reasons for this:

  1.  Advising the new tenant that we regularly test for meth and have a negative test result prior to them moving in is likely to deter any meth users or manufacturers.
  2.  If we find a positive test result on vacation of a tenant it is imperative that you can prove the liability falls on that vacating tenant to ensure you have insurance cover and can hold the tenant liable.

We use official lab tests, the cost of testing varies on the size of the property.

Can I the landlord carry out my own maintenance?

Yes certainly, however we require that you sign a form stating you wish to do so and you must adhere to all the terms set out in the Residential Tenancies Act 1986.